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Call monitoring is a proactive quality assurance process that involves real-time or retrospective review of conversations between agents and customers.
Our comprehensive campaign support system maximizes the impact of outbound endeavors, driving success, results, and efficiency.
This feature ensures a complete record of interactions, offering valuable insights for quality assurance, performance analysis, and optimization.
Agent Preview is a useful feature in call center software that provides agents with information about an upcoming call before it is connected.
Campaign Management enables efficient coordination of campaigns, defining goals, selecting target lists, and thoroughly analyzing campaign results.
Adaptive Pacing: our dialer dynamically adjusts the dialing rate in real-time based on factors such as agent availability, call success rates, and feedback.
This feature provides insights into campaign performance and customer engagement, enabling adjustments to enhance outbound effectiveness.
Abandonment Rate Tracking allows for detailed monitoring of the percentage of calls abandoned by dissatisfied or frustrated customers.
Campaign Management enables efficient coordination of campaigns, defining goals, selecting lists, and analyzing results.
Click-to-Call in the Call Center CRM and Dialer empowers agents to initiate calls seamlessly from CRM interface with single effortless click.
Real-Time Data Sync enables agents to access customer information, enhancing interaction accuracy and supporting decision making.
Advanced Reporting goes beyond basic metrics, offering detailed analytics on call volumes, agent productivity, and success.
Unified Customer View consolidates data from touchpoints, offering agents a snapshot of customer interactions, history & preferences.
The Call Center CRM & Dialer features a User-Friendly Interface, providing agents with an intuitive platform, focusing on simplicity.
Convey a great number of information in an effective manner.
Initiates outbound calls automatically without agent involvement.
Uses algorithms to predict when agents will be available and adjusts dialing accordingly.
Automatically dials numbers but only when an agent is available to take the call.
Allows agents to manually initiate outbound calls when ready.
13th Floor, Bay View Tower, Plot no.7B, Sector 11 CBD Belapur, Navi Mumbai, Maharashtra 400614
info@triguninfotech.com info@dialtrick.com
+91 22 41769999
+91 82918 28897
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